Weekly Activity

When is required to send a ticket to appeals?

• When a user is appealing for a friend's account

• When user mentions the ban already ended and they are not able to log in

• When user try to excuse, apologize or justify their actions

• When poor agents are tired of handling tickets all day. Mercy, please :(meme

When user claims the admin of a game was removed from him and want us to add it back we should...

• Close the ticket without response, he probably did something wrong

• We should send the "Groups::Group Ownership Request for Unowned Group"

• We should gather more details using the "Technical::Gather Info"

• We could either send the Dev Product Issue or the CONTACT DEV Macro

When an email has been added several times on the account how do we know if it is suspicious or not?

• By checking the IP activity of the most recent time the email was added

• By checking the IP activity of the oldest time the email was added

• By asking a peer if the email is suspicious or not

• By making the user confess directly if he is actually a hacker or not

Draw your reaction when you send the incorrect Macro and now you have to convert it on an internal note

When a user reports an issue with an item we usually send the ​ (a)   Macro , if the issue persist and users are still not able to get in contact with the developer we should use the​ (b)   Macro to send it to Tech queue​ ​

• Experience Pass or Dev Product Issue
• Contact Dev
• Buyer's Remorse
• Dev Product, In-Experience Issue Checklist
• Tech Gather Info
• Contact Dev Checklist
• Send to Tech - Ownership Verified

Organize these options into the right categories

Groups:

(a) Forgot Password

,

(b) Logging Issue

,

(c) Account Hacked

,

(d) Tech Gather Info

• I have found someone else bought some gamepass

• I am unable to access the account

• I was kicked out of the game

• I am unable to join a server

• Someone else changed the email on my account

• I can't recall my password

• I lost my password

• It's not allowing me to access my account

Reorder the following steps to accept or deny a DOB Change

• Check if the account's age is actually under 13

• Check if the age up request was done by a parent or guardian

• Check if the user reported an age down during a compromised activity

• Check if the correct age was provided

• Check if the request is legitimate