New Hire Training Quiz 2

Which if the following is NOT on of our TV packages?

• Choice

• Ultimate

• Essentials

• Premier

True or False, only DirecTV Via Satellite is a 2-year contract.

• True

• False

Which of the following is NOT TRUE regarding AIA?

• AIA customers ARE NOT eligible for fiber

• AIA customers speeds can depend on how many people are on the network

• AIA is not a contracted service

• AIA customers ARE eligible for fiber

Which of the following services requires an existing internet connection to work?

• DirecTV via Satellite

• DirecTV via Internet

• AIA Stream Plus

• AT&T TV

Only DirecTV Via Internet comes with the Google voice remote

• True

• False

Which of the following services require a professional install?

• AIA

• DirecTV Via Internet

• Fiber Internet

Can a customer switch from regular high speed internet to Fiber if their address is now Fiber Green?

• Yes

• No

If a new customer is interested in AIA, how would we verify if their address is eligible?

• Anyone can get AIA

• As long as they CAN'T get fiber, AIA is available

• We have to check their specific address each in OPUS

• Once their neighborhood is green, it's always available

If someone is locked in a contract with DirecTV via Satellite or DirecTV Via Internet, is there a way to break the contract?

• Yes, it's a $300 flat fee

• Yes, it's $20 per month they owe

• Yes, but they must keep it for at least 12 months before they can cancel

• No

New TV customers get MAX at no extra charge for how long when starting new service?

• 1 Month

• 3 Months

• Forever

• They do not get MAX