Poll/Survey related to customer service

What is the main reason that makes you want to return back to a retail business? Chose one main reason.

• staff were so helpful

• staff smiled

• staff went above and beyond

• staff were really informative

When in a retail store (clothing /supermarket/shop) what is the most popular reason why you need help from a employee (sales assistant) ? keep the answer short

When making a good first impression on a customer, what can the EMPLOYEE do either to make a 'good' first impression or a 'bad first impression' please put these phrases into the two different categories

Groups:

(a) Good First impression

,

(b) Bad First impression

• hands in their pockets when speaking to the customer

• stains on their uniform

• aggressive

• eye contact when talking to the customer

• Goes out of their way to help

• Tidy appearance

• Employee Smells

• clean uniform

• helpful

• speaks to quickly

• looking at the floor when talking

When walking into a retail store what are you looking for the BUSINESS/COMPANY to do to make a 'good first impression' or a 'bad first impression?' ( Put the answers in the different categories)

Groups:

(a) Good first impression

,

(b) Bad first impression

• Having a wait to get the entrance

• Clean

• Easy to locate what you want

• You have pleantly of space to walking around

• Pushy employee's trying to sell you a product

• Tidy ( no products on the floor)

• Don't know where anything else is

• Displays don't look tidy

When in a retail store what is the most important factor that helps the business make a good 1st impression?

• smells clean

• it looks tidy

• looks very busy- Lots of customers

• You have a sales assistance there straight away to meet you.

• it's clearly sign posted ( you know were items are in store)

What makes you want to return to a retail store? consider answers/phrases/key words related to their customer service for example -'cheerful'

When walking into a retail store and you approach an employee and the first thing they do is welcome you with a smile and asks "How can I help you?" - How does that make you feel as a customer.......

If you buy a product or service from a retail shop and you experience really good customer service what are you more likely do after..........

• Tell friends or family about the excellent customer service

• Leave customer feedback with a manager stating how impressed you were

• Give a review on social media or other platforms

• Continue to shop at the retail as you were happy with the customer service

• Tell the employee how impressed you were with their customer service skills

If you received some positive feedback about your excellent customer service skills direct from the customer or from your manager - How would this impact you? Pick the most popular

• You would know you are doing a good job

• Gives you job satisfaction

• You will continue to provide good customer service as you know it works well

• It wouldn't change anything

What do you think will be one of the benefits to an individual if they get lots of positive feedback regards their customer service skills?

• Nothing would happen

• Helps when applying for job promotions

• Helps when justifying Pay rise

• Helps when being chosen for employee of the month