Poll/Survey related to customer service

Poll/Survey related to customer service

Professional Development

10 Qs

quiz-placeholder

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Poll/Survey related to customer service

Poll/Survey related to customer service

Assessment

Quiz

Education

Professional Development

Easy

Created by

Matt sanders

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

What is the main reason that makes you want to return back to a retail business? Chose one main reason.

staff were so helpful

staff smiled

staff went above and beyond

staff were really informative

2.

OPEN ENDED QUESTION

3 mins • 1 pt

When in a retail store (clothing /supermarket/shop) what is the most popular reason why you need help from a employee (sales assistant) ? keep the answer short

Evaluate responses using AI:

OFF

3.

CLASSIFICATION QUESTION

3 mins • 1 pt

Media Image

When making a good first impression on a customer, what can the EMPLOYEE do either to make a 'good' first impression or a 'bad first impression' please put these phrases into the two different categories

Groups:

(a) Good First impression

,

(b) Bad First impression

stains on their uniform

looking at the floor when talking

helpful

aggressive

Tidy appearance

speaks to quickly

hands in their pockets when speaking to the customer

clean uniform

eye contact when talking to the customer

Employee Smells

Goes out of their way to help

4.

CLASSIFICATION QUESTION

3 mins • 1 pt

Media Image

When walking into a retail store what are you looking for the BUSINESS/COMPANY to do to make a 'good first impression' or a 'bad first impression?' ( Put the answers in the different categories)

Groups:

(a) Good first impression

,

(b) Bad first impression

Having a wait to get the entrance

Clean

Displays don't look tidy

You have pleantly of space to walking around

Tidy ( no products on the floor)

Don't know where anything else is

Easy to locate what you want

Pushy employee's trying to sell you a product

5.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Media Image

When in a retail store what is the most important factor that helps the business make a good 1st impression?

smells clean

it looks tidy

looks very busy- Lots of customers

You have a sales assistance there straight away to meet you.

it's clearly sign posted ( you know were items are in store)

6.

WORD CLOUD QUESTION

3 mins • Ungraded

What makes you want to return to a retail store? consider answers/phrases/key words related to their customer service for example -'cheerful'

7.

WORD CLOUD QUESTION

3 mins • Ungraded

When walking into a retail store and you approach an employee and the first thing they do is welcome you with a smile and asks "How can I help you?" - How does that make you feel as a customer.......

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