Healthgrades Disposition Quiz 2

In what scenario should the disposition be "Info Updated" and the call status be "Info Updated"?

• When partial information is verified

• When the receptionist declines to update information

• When the practitioner is at a different location

• When the call is transferred and disconnected

Answer explanation

If the provider is 'at practice' but at a different location, please treat it as if the practice has moved.

The call status should be 'info updated', the practicing at location should be 'at practice' and you should update the address

If the receptionist mentions that the provider is "no longer associated" with the practice, what should be the disposition and call status?

• Info Updated

• Callback

• Closed Permanently

• Info Verified

Answer explanation

If we have a call where the receptionist states that the doctor is deceased, retired, or if he/she has left the practice, select your final disposition as 'Info Verified' and in the Call Status field 'Info Verified'.

When the receptionist states that the doctor is deceased, retired, or has left the practice, what should be the final disposition and call status?

• Voicemail - All info verified

• Info Verified

• Callback

• Closed Permanently

When the practitioner is at the practice but changes were made to the location name or address, what should be the disposition and call status?

• Info Verified

• Info Updated

• Callback

• Voicemail - All info verified

What is the correct disposition and call status if the call disconnects during the conversation with the receptionist?

• Disconnected Phone Number

• Disconnected Call

• Callback

• Ghost Call

If the call goes to a fax machine, what should be the disposition and call status?

• Prefers Fax

• Fax Tone

• Callback

• Wrong Phone Number

If the receptionist declines to update or verify information and wants to be on the DNC list, what should be the disposition and call status?

• Opt Out

• Callback

• Wrong Phone Number

• Info Updated

What should be the disposition and call status if the agent is placed on hold for more than 2 minutes and disconnects the call?

• Hold>2 minutes

• Callback

• Voicemail- All info verified

• Disconnected call

If the call goes straight to voicemail with no option to speak with a receptionist, what should be the disposition and call status?

• Straight voicemail

• Voicemail- verified doctor's name

• Callback

• Closed permanently

What should be the disposition and call status if the receptionist confirms that the practice has closed permanently?

• Closed permanently

• Info Updated

• Callback

• Wrong Phone Number