Programmed decisions are based on______

• rules and guidelines.

• 
  brainstorming and creativity.

• intuition.

• heuristics.

What allows managers to overcome bounded rationality and make the right decision?

• feedback

• process

• satisficing

• ambiguous information

_______ is a prescriptive approach to decision-making based on the assumption that the decision-maker can identify and evaluate all possible alternatives and their consequences and rationally choose the most appropriate course of action.

• The Administrative Model

• Bounded rationality

• Optimum decision

• Classical model of decision-making

What is the process by which managers establish the structure of working relationships among employees to allow them to achieve organizational goals efficiently and effectively?

• internalizing

• organizing

• innovating

• diversifying

________Increasing the number of different tasks in a given job by changing the division of labor.

• Job enrichment

• Job design

• Job enlargement

• Job simplification

When managers organize divisions according to the type of customer they focus on, they are using a _______ structure.

• market

• functional

• product

• business unit

Chen is an attorney for the ACLU, specializing in issues affecting children. He is proud of his work and believes that he is making a difference in people's lives. For Chen, this job has high______

• autonomy.

• task significance.

• task identity.

• task variety.

Which component of the human resource management system not only gives managers the information they need to make good decisions about how to train, motivate, and reward organization members, but also serves a developmental purpose for members of an organization?

• recruitment and selection

• employee relations

• training and development

• performance appraisal and feedback

_________ activities that managers engage in to forecast their current and future needs for human resources.

• on-the-job training

• Job analysis

• Human resource planning

• Employee selection

Training and development, a component of human resource management, is primarily used to

• reward the skills of employees with pay and benefits.

• develop and maintain good working relationships with labor unions.

• give managers the information they need to make decisions about how to motivate and reward organization members.

• ensure that organization members cultivate the skills and abilities that will enable them to perform their jobs effectively.