Tipos de clientes

This kind customers may have a misunderstanding of how you are able to help them. They may ask you to do something that you are not authorized or otherwise able to do for them.

The previous text describes __________ customer

• a demanding

• an undecided

• a angry

• a talkative

With this type of customer, you can assure them that you will do whatever you possibly can to meet their needs. And be prepared to compromise if they are asking for too much. They require an unreasonable amount of time, effort, or attention, oftentimes at the expense of other customers.

The previous text describes __________ customer.

• a demanding

• an undecided

• a angry

• a talkative

Customers may be hesitant for many reasons: the shop’s website doesn’t look trustworthy to them, they keep engaging in price comparisons, they have a generally hesitant personality, they still have open questions or doubts about the product, or they aren’t sure whether the product truly satisfies their needs.

The previous text describes __________ customer.

• a demanding

• an undecided

• a angry

• a talkative

Customers can speak a lot when they are frustrated. They also tend to repeat themselves.

Maybe their functional needs have been met, but their emotional needs have been cast to one side, or maybe they feel as though their problem has been completely misinterpreted.

The previous text describes __________ customer.

• a demanding

• an undecided

• a angry

• a talkative

Advisors do also have to deal with customers who are generally very friendly and chatty but just won’t stop talking about their life, hobbies, pets etc. When managed incorrectly, these chatty customers can keep advisors on the phone for much longer than they want or need to be.

The previous text describes __________ customer.

• a demanding

• an undecided

• a angry

• a talkative

Always remember that if a customer is abusive to you or your employees, you should think of safety first and cut short the interaction. However, in all other cases, by remaining calm and sympathetic, and sincerely striving to find a solution to the customer's complaint, an upset customer can leave the business a satisfied and committed long-term client.

The previous text describes __________ customer.

• a demanding

• an undecided

• a angry

• a talkative

Which one is not a good way to deal with an angry customer?

• Sympathize, empathize and apologize

• Repeat their concerns back to the customer

• Acknowledge the cutomer's distress

• Avoid listening to the customer

Which one is a good way to deal with a talkative customer?

• Ask closed questions

• Ask open questions

• Ask questions about the customer's family

• Never interrupt the customer

Which one is a good way to deal with an undecided customer?

• Highlight the key benefits of the product or service

• Never pressure the customer

• Give the customer a lot of options to choose from

• Avoid guarantess and flexible policies

Which one is NOT a good way to deal with an undecided customer?

• Create a sense of urgency

• Provide social proof

• Highlight the key benefits of the product

• Don't let the customer talk about his needs