QA - Affirm Collections and In-Call Procedures
Professional Development
•13 Qs
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QA - Affirm Collections and In-Call Procedures
Quiz
•
English
•
Professional Development
•
Practice Problem
•
Hard
Analytica Académica
Used 1+ times
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13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to QA, how many points are given for a proper Call Opening?
15 pts
10 pts
Other
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to QA, which of the following steps doesn't belong to the procedure of Collection during the call?
Ask for a partial payment
Offer a scheluded payment
Note a PTP when appropriate
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to QA, how many points are given identifying the overdue loan(s) & ask probing questions for RFD?
15 pts
10 pts
Other
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to QA, which of the following steps doesn't belong to the procedure of Educating the customer and creating urgency during the call?
Educate on loan and account information
Correctly follow procedures and educate the customer in exception cases
Select a correct disposition and RFD
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to QA, which of the following stages is necessary to ensure in order to remain compliant throughout the call?
Information
Process
Identification
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to QA, how many points are given for utilizing the tools effectively when Closing the call?
15 pts
10 pts
5 pts
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to QA, which of the following steps ain't relevant to ensure the Customer Experience during the call?
Speak clearly and professionally
Demonstrate active listening and appropriate empathy
Read word for word the script provided by the trainer
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