Decision-Making & Conflict Resolution and Negotiation (10th A)

is when there is a difference of opinion which causes obstruction to a decision or

outcome being reached.

A group can only achieve their ............. desired goals if there is no conflict.

• goals

• decision-making

• resolution

• conflict

A harmonious, peaceful and cooperative group is always

a good thing.

• True

• False

• Not given

There are positive elements to having some degree of conflict in groups in order to

keep the members self-critical and creative.

• True

• False

• Not given

Some conflicts support the aims of the team or organisation, they are known as ..................... conflicts.

Some conflicts prevent the achievement of the goals

and are destructive, they are called ....................... conflicts.

Every conflict may be worth resolving

• True

• False

• Not given

How many reasons are ther for the existence of conflict?

• 5

• 4

• 2

• 3

differences, which are disagreements rising from misunderstandings, poor expression of ideas

or poor listening skills.communication

differences,

The second reason is called ..................