Quality Management Quiz

What is the philosophy of everyone and every process in the organisation continuously improving?

• Quality control

• Quality assurance

• Quality circles

• Kaizen

What is the disadvantage of quality control?

• Can increase the costs of production

• Can create a lot of waste

• Can slow down production

What is the method of prevention where products are checked to see that they are of high quality at different stages in the development and production process?

• Quality control

• Quality assurance

• Continual improvement

• Quality circles

What is the disadvantage of quality assurance?

• Easy to identify faults in the production process

• Can create a lot of waste

• Can slow down production as many processes are inspected

What is the philosophy on how to improve quality and ensure efficiency involving a group of production workers meeting with a line manager to discuss problems in the production process?

• Kaizen

• Quality circles

• Quality assurance

• Quality control

What is the disadvantage of quality circles?

• Management get well-informed suggestions from the workers

• Employees meet during paid company time

• Employees will be motivated as they get to have a say in decision-making

What is the method of inspecting raw materials or finished goods to check they are of an acceptable standard and quality?

• Quality control

• Quality assurance

• Quality circles

• Continual improvement

What is the advantage of quality standards and symbols?

• Time-consuming processes need to be completed to achieve the award

• If any award is removed it would give the organisation a poor reputation

• Agreed standards need to be maintained at all times

• Awards prove to customers that a product has met an agreed standard of quality