Human Resource Operations Quiz

What is the importance of investing in employees' professional and personal development according to Mike Jeram?

• It causes high turnover

• It decreases employee loyalty

• It leads to a more committed workforce

• It has no impact on the company's success

What is one of the challenges facing operations managers in the hospitality industry?

• High willingness of university graduates to enter the industry

• Decreasing staff turnover

• Excessive employee loyalty

• Lack of qualified staff

Why do most Singaporeans shun from construction jobs?

• High pay

• Clean environment

• Low education level

• Weekend shifts and awkward working hours

What is one of the main areas that construction companies are focusing on according to the text?

• Increasing construction time

• Maintaining low quality

• Cutting down construction time while maintaining quality

• Ignoring HR technology

What is one of the ways HR technology can help construction companies in managing their workforce?

• Increasing human error

• Avoiding compliance with regulations

• Streamlining payroll

• Reducing workplace safety

What is one of the strategies for improving staff retention according to the text?

• Offering uncompetitive pay package

• Not providing attractive career prospect

• Conducting employee survey to identify grievances

• Not valuing and appreciating employees

What are some of the legal issues faced by employers when engaging foreign workers?

• No need to provide medical insurance

• High levy imposed on foreign workers and for medical care and hospitalization expenses including medical insurance

• No need to pay dormitory costs

• Low levy imposed on foreign workers

What is one of the changing roles of Operations Manager in Managing Human Resource?

• Not training, coaching, and developing workers

• Delegating tasks

• Reducing emphasis on team building

• Avoiding employee empowerment

What is one of the future operations model in managing human resource according to the text?

• Increase collaboration

• Decrease technical expertise

• Decrease workers' mobility enabled by technology

• Decrease collaboration

What is one of the benefits of workplace diversity?

• Increased discrimination

• Increased employee morale

• Decreased creativity

• Decreased innovation