ABC/D INTRODUCTION

The definition of customer service is

• What we achieve from business

• Satisfaction in Business

• what our business delivers to achieve

  customer satisfaction

• What we deliver for the businss

Customer Service is

• 80% Attitude

• 80% Destiny

• 20% Chance

• 20% Skills

The CCC Program objectives on hotel senses, hotel feel ambiance and orderliness is referred to as

What is the name of the Mount Grace Customer Service Program

What are the Three Phases of the Customer Care Champions Program

• Hospital Aesthetics

• Customer Satisfaction

• Customer Delight

• Wow Experience

What do Customers Expect from service providers?

• Good Apperance

• Honesty

• Best Behaviour

• Competence

When apologizing we apologize for what?

What is the #1 Customer Expectations you saw in the short video clip?

On the same video what was the last Customer Expectation?

• Cleanliness

• Accountability of Mistakes

• Safety

• Validation

Good Customer Service is a result of

• Friendly Caring Nature

• Flexible Service

• Communication

• Finding Solutions