Business Communication Skills Quiz 02

What is the purpose of communication in business?

• To confuse the receiver

• To have the sender's idea reach the receiver's mind with identical understanding

• To alienate the audience

• To use jargon and slang

What is the importance of audience in business communication?

• It is important for upward communication only

• It helps advance the company and career

• It is only important for downward communication

• It is not important to consider the audience

What are some ways to avoid language that can confuse or exclude readers?

• Avoiding language that shows bias against individuals or populations

• Avoiding bias-free writing

• Use of euphemisms and doublespeak

• Use of clichés and jargon

What is the purpose of using parallel construction in writing?

• To make the message difficult to understand

• To confuse the reader

• To add complexity to the message

• To improve writing style and make messages easier to absorb

Where can you find the settings for line spacing and indent in Google Docs?

• Selecting Format and then choosing the Line Spacing command

• By using the [enter] key and [spacebar] repeatedly

• In the Tools menu

• On the ribbon marked paragraph

What is the purpose of the planning stage in the writing process?

• To avoid documenting the process

• To determine how the receiver likely feels about communication

• To skip the analysis and jump straight to writing

• To use pre-writing such as an outline to guide towards a particular goal

What is the importance of word choice and tone in a business message?

• To use language that shows bias against individuals or populations

• To confuse the reader

• To create a message that is difficult to understand

• To have a positive impact on the business message

What is the purpose of using Microsoft Word and Google Docs to write messages?

• To use language that can confuse or exclude readers

• To create a visually appealing and accessible document

• To create a message that is difficult to access

• To make the message visually unappealing

What is the most effective way to craft a business message?

• By using clichés and jargon

• By using slang and informal language

• By using euphemisms and doublespeak

• By focusing on positive, negative, and persuasive statements

What are some ways to improve concision in writing?

• Avoid repetition and use of prepositions

• Use of extra words to add meaning

• Use of clichés and jargon

• Use of passive voice