Effective Communication

1.The process of converting the message into communication symbols is known as

• Decoding

• Encoding

• Media

• Noise

Poor communication leads to poor performance

• true

• false

• none of above

What problems would be created if you could not communicate ?

• Phone message would go unanswered

• chores would not get done

• money would be wasted

• all of above

__________ are abilities / is ability in giving and receiving different kinds of information.

• Two ways communication

• Communication skills

• Presentation skills

• Observation skills

It’s about understanding the emotion and intentions behind the information.

• Inconsistent

• effective writing

• effective communication

• communication barrier

Which of the following statements is true?

• Communication requires at least one person

• People rarely make mistakes when communicating

• Communication is a two-way process

• Employers don’t really value communication skills

Communication skills are crucial for your success as an employee because:

• otherwise you will not make any friends at work.

• nearly every job requires communicating with other people.

• employers want workers who will blindly follow instructions.

• most jobs today require mostly independent work.

Communication is considered effective when ...

• it creates chaos and misunderstanding

• the speaker gets his desired response from the audience

• there is no reaction from the audience

Communication involves the transfer of _________________?

• Sounds

• Noise

• Information

What kind communication is body language?

• Verbal

• Written

• Non-Verbal