Control Systems and Quality Management Quiz topic 14

What are the six reasons control is needed in an organization?

• To centralize decision making

• To adapt to change and uncertainty

• To increase costs and reduce productivity

• To decrease innovation and opportunities

What are the steps in the control process?

• Establish quality, measure employee attitudes, compare to previous year, take no action

• Establish budget, measure customer satisfaction, compare to industry standards, take corrective action

• Establish goals, measure productivity, compare to competitors, take no action

• Establish standards, measure performance, compare performance to standards, take corrective action

What are the types of controls mentioned in the text?

• Anticipatory Control, Simultaneous Control, Responsive Control

• Preventive Control, Reactive Control, Proactive Control

• Forward Control, Reverse Control, Sideways Control

• Feedforward Control, Concurrent Control, Feedback Control

What is the balanced scorecard approach used for?

• Employee performance evaluation

• Customer service improvement

• Financial reporting

• Comprehensive managerial control

What are the core TQM principles mentioned in the text?

• Product Orientation, Process Orientation

• Planning Orientation, Production Orientation

• People Orientation, Improvement Orientation

• Profit Orientation, Performance Orientation

What is the PDCA cycle used for in Deming Management?

• Market analysis

• Employee evaluation

• Cost reduction

• Continuous improvement

What are some TQM tools, techniques, and standards mentioned in the text?

• Outsourcing, Reduced Cycle Time, Statistical Process Control, Six Sigma and Lean Six Sigma, ISO 9000 and ISO 14000

• In-house production, Extended Cycle Time, Manual Process Control, Traditional Quality Control, ISO 8000 and ISO 12000

• Offshoring, Increased Cycle Time, Non-Statistical Process Control, Five Sigma and Lean Five Sigma, ISO 7000 and ISO 11000

• Insourcing, Normal Cycle Time, Non-Statistical Process Control, Four Sigma and Lean Four Sigma, ISO 6000 and ISO 10000

What are the advantages of using artificial intelligence for control?

• Reducing errors and defects, increasing productivity, enhancing supply chain management

• Increasing errors and defects, reducing productivity, hindering supply chain management

• Maintaining errors and defects, sustaining productivity, stabilizing supply chain management

• Eliminating errors and defects, decreasing productivity, deteriorating supply chain management

What is the purpose of employee tracking and monitoring?

• Increasing errors and defects, reducing productivity, hindering supply chain management

• Reducing errors and defects, increasing productivity, enhancing supply chain management

• Eliminating errors and defects, decreasing productivity, deteriorating supply chain management

• Maintaining errors and defects, sustaining productivity, stabilizing supply chain management

What is the first tip for managing career readiness mentioned in the text?

• Make every day count

• Stay informed and network

• Promote yourself

• Roll with change and disruption