BUIS3201 CHAPTER 2 QUIZ

What is the focus of e-Business?

• Integrating the internal functional silos of the organization into an enterprise application

• Improving decision making through the access of data from a single source

• Enhancing security of data and applications

• Linking a business with its external partners and stakeholders

What is the focus of ERP systems?

• Linking a business with its external partners and stakeholders

• Integrating the internal functional silos of the organization into an enterprise application

• Enhancing security of data and applications

• Improving decision making through the access of data from a single source

What is a system benefit of an ERP system?

• Consistency of the user interface across various applications means less employee training

• Improvements in maintenance and support as IT staff is centralized

• Increased agility of the organization in terms of responding to changes in environment for growth and maintaining market share

• Data conversion and transformation from an old system to a new one can be a tedious and complex process

What is a system limitation of an ERP system?

• Improvements in maintenance and support as IT staff is centralized

• Complexity of installing, configuring, and maintaining the system increases

• Consolidation of IT hardware, software, and people resources can be cumbersome and difficult to attain

• Increased agility of the organization in terms of responding to changes in environment for growth and maintaining market share

What is a business benefit of an ERP system?

• Retraining of all employees with the new system can be costly and time consuming

• Change of business roles and department boundaries can create upheaval and resistance to the new system

• Information sharing helps collaboration between units

• Linking and exchanging information in real-time with supply-chain partners improves efficiency

What is a business limitation of an ERP system?

• Improved customer satisfaction

• Reductions in cost

• Change of business roles and department boundaries can create upheaval and resistance to the new system

• Retraining of all employees with the new system can be costly and time consuming

What is the key to a successful ERP implementation?

• Retraining of all employees with the new system can be costly and time consuming

• Using a well-defined project plan with a proven methodology

• Improved customer satisfaction

• Change of business roles and department boundaries can create upheaval and resistance to the new system

What is the understanding, visibility, and control of business processes called?

• Customer Relationship Management

• Business Process Management

• Enterprise Resource Planning

• Supply Chain Management

What should an organization carefully evaluate before selecting an ERP vendor?

• Features and integration capabilities of the software

• Licensing and upgrade policies

• Financial viability of the vendor as well as length of time they have been in business

• Customer service and help desk support

What is the best approach for an organization that does not have experience in developing ERP systems?

• Outsourcing the development of an ERP system

• Purchasing one on the market

• Not implementing an ERP system at all

• Developing an ERP system in-house