AS Q1ROSA Summit (Business Acumen)

1. The current BIOMetrics categories are:

• 1. Total Gross Add Attainment, Accessory Revenue, Inline Quote PAAL %, 

• Phone Add Attainment, VHI BCR, VMP Take Rate, VZHome Protect %, Perks Per Line

• 1. Phone Add Attainment, Perks, VHI BCR, VMP Take Rate, Premium Plans 

• None of these

The 2024 ORD Metric changes include:

• Source returns split into 2 categories, OCC roll up alignment, Shrink COGS to COGM

• Source returns removed from ORD, OCC $/Transaction adjusted to $15, Device discounts decreased to $.10

• No changes for 2024

• Overall target moved to 1500 pts

VHI sales reflect on sales reports:

• Once the transaction is processed and completed in Omni POS

• 48hrs after the transaction is completed at POS

• Upon customer activation

• After the VHI VZEngage follow up call is made

The top enhancements/fixes for the Jan ER were:

• VZEngage lead in-store appointment, QT automation, Local Growth Pricing Offer, SMB and Manual lead counts added to VZEngage Mgr Dashboard.

• View Together spinning after payment on on upgrade with trade transaction fixed, $0 Standalone Trade

• All of these

• None of these

Which profit measure do business leaders often use to measure a company’s operational discipline?

• Operating income (sometimes called EBIT), because it measures the cost of a business's core operations.

• 1. Asset utilization ratio because it calculates the total revenue earned for every dollar of assets a company owns.

• Net profit or bottom line because it is income minus cost of goods sold, expenses, depreciation and amortization, interest, and taxes for an accounting period.

• Ability to save money on Staples supplies.

An ROI analysis can help someone determine what?

• The number of times during a fiscal year that a company sells its average dollar cost value of inventory

• If adding 2 Perks is better than purchasing 1

• Any debt of the business that is not expected to be paid for at least one year from the date of the Balance Sheet

• Whether or not an investment will bring a greater return than its original cost

Why is Operating Income an important metric to keep track of?

• 1. Operating income shows how efficiently a company is able to sell and produce its product or service.

• Operating income indicates how efficiently a company executes its core business functions to run the company.

• All of these

• Operating income shows the net earnings of a company.

Which has the biggest impact on net income or the bottom line: cutting costs or increasing sales?

• Cutting costs

• Increasing sales

• They both have the same impact

VZEngage contacted results include:

• Total Sales (Abandoned Carts + Outbound CRM Campaigns + Video Assist + Manual Leads)

• Video Assist total boxes + VZEngage total boxes

• VZE Contacted (Abandoned Carts + Outbound CRM Campaigns + Manual Leads)

• Phone adds converted MTD at the account level (conversions can occur up to 30 days after a lead is contacted and may be from leads contacted in prior months)

Our VCG Top Priorities for 2024 are:

• Tier 1 markets, Rep productivity increase by 25%, Earn back our premium position

• Kindness & Integrity, Bias to Action, Winning Mindset, Shared Success

• Phone Net Adds, Home Internet Net Adds, Value Market service revenue, NPS/CX

• None of these