INTRODUCTION TO ACCOMMODATION

Which statement is true about accommodation?

• It's premises that offers food and beverage and other facilities

• Refer to a premise other than domestic dwelling in a organisation.

• Refer to a commercial and welfare sectors rather than domestic dwelling that offers food, beverage and other facilities are provided to guests.

• Its a premises in a building offers food and beverage

Which one is not a public area under housekeeping department?

• On Premises Laundry

• Front of the house areas

• Guest room

• Resident guest

Which one of the following is not a front of the house area?

• Swimming pools

• Parking area

• Service elevator

• Food service area

Which statement is true about brand loyalty?

• Brand loyalty cannot be affected by travel agent giving information about another hotel

• Brand loyalty is established through positive experiences and customer satisfaction

• Brand loyalty is promotion of establishment through guest enjoying facilities.

• Staff attitude and performance can affect the brand loyalty.

Which one of the following is not a Non-commercial sector?

• Education establishments

• Prisons

• Service apartments

• Transportation firms

A toilet bowl is a fitting in a sanitary area.It consist differentiate part, which one is not a part of toilet bowl?

• Cistern

• Handle

• Toilet rid

• Toilet brush

Commercial sectors are establishments that their main purpose is to make profit. which one of the following is not a Commercial sector?

• Casino

• Expensive club

• Railways

• Hotels.

Hotels can be classified according to many factors. Which one is not answers.

• By size

• By Services and Amenities

• By Target hotel

• By staffs available

Mops are categorized into two broad category wet and dry.which among the following is not a wet mop.

• Do-all- mops

• Kentucky mops

• Static mops

• Foss mops

Which of the following is not a previous preparation activitie during operations?

• Collecting and assembling equipment.

• Soaking of toilet bowl and hand wash basin in sanitary area.

• Spot cleaning of windows, doors, walls and furniture.

• Stripping and airing the bed in guest rooms.