Communication Review

Personal characteristics are a part of the personality and are almost impossible to change.

• True

• False

 Uniforms of a specific color may be required in the workplace.

• True

• False

Good listening skills require constant practice.

• True

• False

Prejudice and attitudes, physical disabilities, and cultural diversity often cause barriers to communication.

• True

• False

 Everyone experiences a certain degree of stress on a daily basis.

• True

• False

 The exchange of information, thoughts, ideas, and feelings is ____.listen

• listening

• empathy

• communication

• non- verbal behavior

Showing truthfulness and integrity and being willing to admit mistakes so they can be corrected is ____.

• willingness to learn

• acceptance of criticism

• honesty

• tact

Being able to identify with and understand another person’s feelings, situation, and motives demonstrates ____.

• empathy

• tact

• patience

• responsibility

Long nails can interfere with the use of gloves while performing procedures.

• True

• False