Soporte Técnico
Quiz
•
Computers
•
Professional Development
•
Practice Problem
•
Easy
Framber ACC
Used 2+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Cliente se comunica por estar s/s ba, ¿Qué es lo primero que debemos fijarnos en el CRM?
Ver si está conectado el CM
Verificar si tiene TK
Preguntarle al cliente el color del CM
Fijarnos que esté s/s y luego derivarlo al área técnica
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Cliente se comunica por estar s/s posee Ticket por falla, ¿Qué debemos informar al cliente?
Le informamos que se estará derivando al sector correspondiente
Le informamos el problema en la zona
Le informamos que se comunique más tarde
Le informamos que debemos enviar una Visita Técnica
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
¿Debemos enviar Visita Técnica por intermitencia?
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Finalizado el soporte por intermitencia, verificamos que cliente se encuentra con el CM apagado y está s/s en todos los servicios, ¿Qué debemos cargar?
RT Solución Online SI - Internet Soporte - Problema de Navegación
RT Solución Online SI - Internet Asistencia - BRIDGE - ROUTER - CONEXION ELECTRICA
RT Solución Online NO - BA S/S CLIENTE BA/TEL/CATV
Derivar al Área Técnica
RT Solución Online NO - BA INTERM CLIENTE BA/TEL/CATV
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Cliente se encuentra sin los tres servicios (Triple Play s/s) y debemos agendar una Visita Técnica ¿Qué debemos cargar?
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