Final WAVE 13

Where is Knowledge located ?

• SRM

• PAYMENT HUB

• STAR

• ALL POLICY DOCUMENTS

we can count 3 days prior to what ? for the last day pf payment acceptance

• CANCEL NOTICE

• CANCEL DATE

• CANCEL REQUEST DATE

• CANCEL PENDING

WHERE IS PAYMENT HUB LOCATED ?

• STAR AND FOCUS

• SRM AND OKTA DASH BOARD

• REMOTE DESKTOP

• KI32

If a customer would like you to check on a refund where would you go ?

• Ki21

• Focus

• SRM

• KI32

When a refund check is listed as ISSUED where do we send back out the check ?

• KI32

• CASH FORMS

• STAR

• FOCUS

if a refund says MANUAL LOOK UP in KI32 where would you send back out the check ?

• KI21

• CASH FORMS

• KI32

• STAR

BEFORE sending out a refund to a customer in KI32 we must always confirm what ?

• THEIR MAILING ADDRESS

• THEIR NAME

• THE CHECK NUMBER

• THE AMOUNT

what keys do we press in KI32 to issue check ?

• F1 twice

• F4 twice

• F4 once

• F3 twice

where to change the pay plan on a CASUALTY policy ?

• STAR

• FOCUS

• SRM

• UNCHANGABLE

customer called because their Foremost account is locked what do you use ?

• CASH FORMS

• PAY PLAN CALCULATOR

• go to Foremost.com

• CSS TOOL KIT