Selecting the template that best fits the scenario

SELECT THE ONE THAT BEST FITS THE SCENARIO:

Hi, I'm looking for a Dishwasher, trying to figure out which one will work best for me.

• There are varieties of color that we provide such as stainless steel, white and black. Is there a specific color you're interested in?

• Here is the link for Dishwasher buying guide, https://www.lowes.com/n/buying-guide/dishwasher-buying-guide

• Are you looking for a washer, dryer or set today?

• Here's the link for our dryer buying guide, https://www.lowes.com/n/buying-guide/dryer-buying-guide

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SELECT THE ONE THAT BEST FITS THE SCENARIO:

Is Tax exempt something that I could use online?

• Have you established a tax exempt account and linked a tax exempt certificate for the state you are attempting to make the purchase in?

• At this time, Lowes.com does not offer a tax exempt purchase option. You can make a tax exempt purchase online by using Lowesforpros.com. You could also make that purchase in store or by calling our Sales team at 1-877-465-6937.

• LowesForPros is a free business profile available to all customers of Lowe's offering tax-exempt purchases and other benefits. I'd be happy to guide you through setting up a LowesForPros account.

• You can link your Lowe's tax-exempt account to your LowesForPros account by hovering over your name on the home page, selecting "Organization" and then clicking "Tax exemption." If you need additional assistance, we can call you at a time that is convenient for you to walk through this process.

SELECT THE ONE THAT BEST FITS THE SCENARIO:

I wanted to find out if you can install a water heater or should I call an independent contractor?

• Installation items will be prompted when you click "Add to Cart". Select appropriate items and continue to check out.

• Lowe's installation service is available through professional independent installers. To get started, please complete the installation quote form: https://www.lowes.com/l/install. Once there, select the home service installation that you would like. After you submit your information, a Lowe’s associate will follow up with you.

• Our Delivery drivers will perform the basic hookup for your freestanding electric range, refrigerator, or washer and electric dryer, provided you purchase new connectors for the unit.

• Lowe's does install this! You would just need to contact our Service Line, who will need to ask a few qualifying questions to get a quote for you over the phone, or you can contact your local store. Would you like the number to our Service Line?

SELECT THE ONE THAT BEST FITS THE SCENARIO:

I would like to know if you guys price match home depot.

• We'll be happy to review your price match request. To get started, let me transfer you over to a specialist to review your request.

• To receive the price guarantee, you'll need to take the competitor's ad to your local store.

• Our price guarantee doesn't apply to installation labor, competitor's closeout, out of stock, discontinued, outlet, clearance, used, refurbished, liquidation, marketplace, auctioned or damaged items

• If you are purchasing an item online, price matches will be compared to these qualifying online retailers: Amazon.com, Wayfair.com, Walmart.com, Target.com, HomeDepot.com, Bestbuy.com, Macys.com, Acehardware.com, BedBathandBeyond.com, TractorSupply.com, JCPenny.com. Items being considered for price matching must be available to ship or deliver to your location from the qualifying competitor at the time the price match is requested.

SELECT THE ONE THAT BEST FITS THE SCENARIO:

I'm just mad that you guys said it would be delivered today and it's not going to be until a week from now.

• I appreciate you explaining the situation to me and completely understand how frustrating this is. I’m going to connect you to my peer who will review what we’ve discussed and better address the situation. Thank you for your patience!

• Thank you for the information! That seems to be outside of my area of expertise so I am going to connect you to a specialist that can look into this. I appreciate your patience while I do so.

SELECT THE ONE THAT BEST FITS THE SCENARIO:

I'm thinking about purchasing a protection plan. Do you think it's a good idea?

• If you'd like to have this added peace of mind, select the option located under each eligible item in your cart.

• This is a hassle-free way to protect your investment. If your product breaks, a certified Lowe's technician will come to inspect and repair it. If it can't be fixed, Lowe's will replace it.

• For more information on Protection Plan you can visit the link : https://www.lowes.com/l/help/lowes-protection-plan

SELECT THE ONE THAT BEST FITS THE SCENARIO:

I would like to know if I can use the same email to create a Pro account. The store told me that I could but it's not letting me.

• If you have a MyLowes account, you will have to use a different email address when registering for a LowesForPros Account. I can assist you with this process if needed.

• I see you already have a www.Lowes.com account. If your trying to to create a business account using an email already associated to your personal (DIY) account, you'll need to log in to lowes.com using your personal (DIY) account credentials and change the email address for that account. Once that email has been changed, you'll be able to use the email previously on your DIY account to create your own business account.

 

SELECT THE ONE THAT BEST FITS THE SCENARIO:

I want to use my Military Discount online. I have used it in store and I want to use it now to make my purchase. Why is it not possible?

• Once enrolled in the Military Discount Program, to receive the Military Discount for online purchases, you must sign into your account on Lowes.com to confirm or update your primary address. Once you’ve successfully completed the steps listed above, your personal account on Lowes.com will be updated to reflect your verified military status. The Military Discount will be automatically applied to eligible items during checkout.

• The Military Discount can be used every day on most full-price product purchases. Exclusions to the Military Discount Program can be found here: https://www.lowes.com/pdf/Military_Discount_Program_Terms.pdf

• Visit https://www.lowes.com/military/validation to enroll. Select Verify with ID.me and follow the on-screen instructions to complete military verification. Lowe’s uses a trusted third-party vendor to verify your military status. Once you’ve completed the verification process, you’ll be asked to create a personal account on Lowes.com or sign in to your existing personal account on Lowes.com and follow the on-screen instructions. In addition, you’ll be asked to provide, confirm, or update your primary address. Once you’ve successfully completed the steps listed above, your personal account on Lowes.com will be updated to reflect your verified military status.

SELECT THE ONE THAT BEST FITS THE SCENARIO:

My microwave arrived damaged and I no longer want this, can I return it to the store?

• We’ll do our level best to exchange or refund your purchase. For requirements, exceptions and other information, view the Returns and Refunds Policy page found here: https://www.lowes.com/l/help/returns-policy

• We’ll replace your major appliance within 48 hours of delivery/purchase if the unit has a defect. Please contact your local store to arrange a replacement. If it’s been more than 48 hours, please contact our Service Advantage hotline at 888-77LOWES (888-775-6937).

• For further assistance, please call our customer care team at 1-800-445-6937. The team is available 7 days a week between 08:30 a.m. to 7:00 p.m.

SELECT THE ONE THAT BEST FITS THE SCENARIO:

The customer said: I want to know if you have this Christmas tree W14F0865 in store.

WHAT WOULD BE THE NEXT STEP:

• In order to better assist you, may I please have your name and delivery ZIP code?

• Let me ask you a few questions so we can determine the best options for you, okay?

• What are you interested in purchasing today?

• So we can look at inventory in your area, may I have your ZIP code?