1-16 Conflict Resolution in the Workplace Quiz

What is the importance of conflict resolution in the workplace?

• To create more conflicts

• To ensure worker satisfaction and retention

• To escalate conflicts

• To ignore conflicts

Which method of conflict resolution involves finding common ground while maintaining the relationship?

• Accommodation

• Compromise

• Avoidance

• Competition

When is the avoidance method of conflict resolution best used?

• When all parties need a chance to cool down

• When quick, immediate, or decisive action is needed

• When trust and commitment by both co-workers is required

• When one party is willing to forfeit their position

Which method of conflict resolution involves one party attempting to win the conflict through dominance and power?

• Competition

• Avoidance

• Compromise

• Accommodation

What is the main goal of the compromise method of conflict resolution?

• To safeguard the relationship

• To win the conflict through dominance and power

• To find common ground while maintaining the relationship

• To ignore the conflict

When is the competition method of conflict resolution best used?

• When the issue is a minor one

• When other methods have been tried and failed

• When trust and commitment by both co-workers is required

• When all parties need a chance to cool down

What is the win/lose approach in the accommodation method of conflict resolution?

• Both parties give up something

• One party is able to express their opinion

• The issue initially remains unresolved

• Both parties gain something they desire

What is the win/lose approach in the compromise method of conflict resolution?

• The issue initially remains unresolved

• One party is able to express their opinion

• Both parties give up something

• Both parties gain something they desire

What is the lose/lose approach in the avoidance method of conflict resolution?

• Both parties gain something they desire

• One party is able to express their opinion

• The issue initially remains unresolved

• Both parties give up something

What is the win/lose approach in the competition method of conflict resolution?

• Both parties gain something they desire

• One party is able to express their opinion

• The issue initially remains unresolved

• Both parties give up something