Change Management Quiz

What is the starting point for a major change project according to Kotter and Schlesinger?

• Participation and involvement

• Education and communication

• Facilitation and support

• Negotiation and bargaining

What is the process called when organizational employees are involved in the change project?

• Explicit and implicit coercion

• Co-option

• Manipulation

• Onboarding

What is the key point about education and communication in change management projects?

• It should only be done at the start of the process

• It is not necessary for successful change

• It needs to be delivered consistently throughout the process

• It is the most effective way to overcome resistance

What is the process of being selective about the information provided to encourage certain behavior called?

• Participation and involvement

• Facilitation and support

• Negotiation and bargaining

• Manipulation

What is the last resort method suggested by Kotter and Schlesinger to overcome resistance to change?

• Facilitation and support

• Explicit and implicit coercion

• Education and communication

• Negotiation and bargaining

What is the process of providing incentives to people to follow the proposed change or leave if they're not happy with it?

• Facilitation and support

• Participation and involvement

• Negotiation and bargaining

• Explicit and implicit coercion

What is the process of actively listening to the concerns raised by those affected by the change?

• Participation and involvement

• Manipulation

• Education and communication

• Facilitation and support

What is the process of bringing in individuals into the change project who might otherwise be resisting the project?

• Co-option

• Explicit and implicit coercion

• Manipulation

• Education and communication

What is the process of counseling, mentoring, and training programs to address concerns raised by those affected by the change?

• Explicit and implicit coercion

• Co-option

• Education and communication

• Facilitation and support

What is the implication of using coercion as a method to overcome resistance to change?

• It is the first method to be used

• It is the most effective method

• It has no negative implications

• It damages trust and is hard to recover from