High risk

If another person joins the call I have to...

• Recite CMR to this person

• Nothing, just continue with the call

• Ask the customer authorization

If I suspect there is someone else listening to the call, I have to

• Recite CMR

• Does not matter

• Ask the customer authorization

The borrower can have

• his/her own information

• bor and cob information

• account information

If I disclose information that belongs the borrower to the coborrower

• It is a third party disclosure

• It is okay since both are contract holders

I can use monarch with

• every caller

• only bor and cob

• okttt, bor and cob

• nobody

I can process a payment to a third party only verifying last four digits of the account

• YES

• NO