
High Risk Alerts
Authored by Nicolas (CONT)
Other
Professional Development
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9 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 20 pts
What is a High Risk Alert?
Any customer who wants to report fraud
A high loyal customer with more than one product in the company
Any behavior that could end up on a sue
Any process completed in Titan and Monarch
2.
MULTIPLE CHOICE QUESTION
2 mins • 20 pts
What is a third party disclosure?
Sharing account information with a person not authorized
Keeping account information confidential
Disclosure that must be read verbatim to third parties
3.
MULTIPLE CHOICE QUESTION
2 mins • 20 pts
Agents can use Monarch when a Borrower or Co-borrower call
TRUE
FALSE
4.
MULTIPLE CHOICE QUESTION
2 mins • 20 pts
If Agent received a call with an account verified and the caller is a third party, Agent must verify two data points of Borrower or Co-borrower to continue.
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
2 mins • 20 pts
If borrower or co-borrower calls to perform an update. What data points can we update
DOB / SSN /email
Physical address / email / phone number
Phone number / physical address / DOB
Physical address / email / SSN
6.
MULTIPLE CHOICE QUESTION
2 mins • 20 pts
If an agent receive a call with an account unverified and with a Mini Miranda notification, agents have to;
Read the Mini Miranda Disclosure verbatim to the RPC
7.
MULTIPLE CHOICE QUESTION
2 mins • 20 pts
If an agent mispronounce a word during the NACHA disclosure to the customer. Agent must
Does not matter if you mispronounce a word
Skip it and submit the payment
Just ignore it and continue reading
Start NACHA again
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