Question: 58 While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

A. Close other video software and retry.

B. Adjust the conference software to a compatible resolution.

C. Switch the video from the webcam to "conference" mode.

D. Reseat or replace the webcam.

Question: 60 A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

A. Cross-platform functionality

Question: 62 A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

D. The screen needs to be recalibrated.

A. The screen is physically damaged.

B. The screen rotation is incorrect.

C. The touch-pen battery is depleted.

Question: 63 A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

A. Research new webcam firmware.

B. Restart the computer and run system diagnostics.

D. Reinstall the webcam software and drivers.

Question: 64 Which of the following describes the main difference between T568A and T568B cabling standards?

B. The green and the orange cables are interchanged.

A. The T568B data transfer rate is higher than T568A.

C. T568A is used in blue cables, and T568B is used in green cables.

D. The standards use different cable connectors.

Question: 66 Which of the following describes metered utilization of cloud resources?

B. Payments made only for resources that are used

A. Resources provisioned instantly

C. Resources pooled to increase computing power

D. Implementation of rapid elasticity

Question: 70 A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

D. Ensure the backlight is functioning as expected.

B. Replace the screen, as the customer insists.

C. Recommend the usage of an external display instead.

72 A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

A. The user's internet connection is down.

B. The user's domain account is locked out.

C. The user's switch has stopped working.

D. The user's IP address needs to be renewed.

Question: 75 A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer Questions PDF 35/138 inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

C. Verify the socket type and manufacturer.

A. Try to set as many pins as possible.

B. Install an adaptor to create a universal socket.

D. Find a compatible motherboard for the CPU.

79) A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

B. The ribbon is low on ink or missing and must be replaced to get proper output

A. The print drum is worn and loose causing the printing to be light in places

C. The heating element has failed, and a new one needs to be installed for proper transfer

D. The wrong type of filement is loaded, preventing it from sticking correctly

E. The fuser assembly is not calibrated properly, causing it to impact the paper too hard

81) A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

D. Install an updated printer driver on the print server

A. Change the language settings on the printers

B. Reboot all the machines having the issues

82) Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

A. Switches only send data to the specific computer, while hubs send data to all computers inside the

B. Switches compress data while hubs send uncompressed data

C. Switches receive data and route it to all computers inside the network while hubs receive data and

84) A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

A. Run diagnostics on the faulty hard drive using a boot disk

B. immediately replace the hard drive generating the SMART error

C. Turn off S. M. A. R. T, monitoring in the computer's BIOS settings

D. Attempt to boot the operating system in safe mode

87) Which of the following would be BEST reason to use a virtual machine as a sandbox?

A. To test new software in a safe environment

B. To increase the efficient use of computing resources

C. To run multiple machines on the same hardware

D. To have dedicated hardware for a single system

88) A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

A. Verify the power rating of the charger.

B. Ensure all unnecessary connectivity features are disabled.

C. Check that all missing smartphone OS updates are applied.

D. Complete a factory reset of the phone

89) In which of the following places is a laptop's wireless antenna MOST likely located?

A. Near the network interface card

C. Integrated into the motherboard

91) Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

A. Updating the keyword filtering

B. Editing the sender policy framework

C. Contacting the gateway vendor

93) While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

A. The channel is reserved for licensed band use.

B. The channel selection is defective, contact the manufacturer.

C. The channel must be unblocked by the vendor.

D. The device requires a firmware update to unlock the channel.

94) A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

B. The charge port contains foreign objects, such as lint.

A. The phone requires a firmware update to address charging issues.

C. The phone’s battery has swelled, preventing the utilization of the charge port.

D. The phone has experienced water damage, thus the battery is not charring.

95) A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?

B. The cell phone had lost service to the earner

A. The cell phone was in conservation mode

C. The Cell phone received a firmware update

D. The cell phone had overheated

97) A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

B. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify

A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh

network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are

which channel the mesh network should use for best performance.

99) A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

A. Require TPM security features.

100) A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

A. Write a knowledge base article in the ticketing software to expedite future Incidents.

B. Submit a bug report to the developer of the application, along with the steps taken to resolve the

C. Work with the developer to proactively collect the application logs to identify future errors of this

Core 1 Exam 2

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OPEN ENDED QUESTION

A. M.2

B. SAS

C. HDD

D. SCSI

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Core 1 Exam 2

First and Last Name

Question: 52 Which of the following BEST describes the main function of a web server?

53. Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

Question: 55 A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Question: 56 A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

Question: 57 A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

Question: 58 While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

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