English for Culinary (EFC) Middle Test 2022/2023

Which is the most important thing in communication?

• Listening

• Looking

• Argument

• Watching

In a communication, listening is one of the most important aspects. What is as important as listening in a communication?

• Speaking

• Listening

• Gambling

• Watching

These are the types of complaint except?

• Verbal complaint

• Non-verbal complaint

• Formal complaint

• Direct complaint

Which one is the example of the advantage of Non-verbal complaint?

• Difficult to understand guest’s feeling

• We have time to response guest’s complaint

• There is miscommunication during we read guest’s complaint

• Take the complaint as personal

Which one is the correct respond to make guest more comfortable?

• I am sorry sir for the inconvenience, please tell me exactly what happened?

• Don’t do that please sir

• How are you sir or madam

• We will prepare you two scoops’ gelatos

Which statement is true about complaint?

• A form of disability

• A form of disagreement

• A form of comfortability

• A form of dissatisfaction

Which is the correct response to respond guest problem or complaint?

• I am so sorry for the inconvenience

• Are you ordering pizza?

• Please wait a moment

• What would you like to order?

Complaint in a written form called?

• Verbal complaint

• Non-verbal complaint

• Direct complaint

• Formal complaint

These are the types of complaint except

• Verbal complaint

• Non-verbal complaint

• Direct complaint

• Formal complaint

These are the way to handle complaint except

• Giving compensation

• Giving insult

• Explaining

• Apologizing