Knowledge check

What can you do in store to help maximise the opportunity? Select all that apply.

• • Try to recommend products even when they're not needed by the customer.

• Use your product knowledge to offer products that will benefit the customer

• Be Curious!

• • Don’t engage customers and let them browse on their own.

• • Listen to your customer’s needs when engaging with them.

What does maximising the opportunity mean to our customers? 

• Our customers will be recommended products that are best suited to their needs.

• Our customers will receive the best service we can give.

• Our customers will feel listened to and valued because you are being curious and creating an ideal recommendation based on their needs

• All of the above.

Why is maximising the opportunity important?

• It means that we can we are giving the best service to our customers by being curious, listening to their needs, and creating an ideal recommendation.

• Because it lets us get the most money out of our customers.

Why do we need to maximise the opportunity with every customer? Select all that apply.

• To make the customer feel wowed.

• • Because I am told to.

• • To give the best service we can.

• • By making sure we are catering for all our customer's needs. customer feel valued and listened to.

• To make more revenue errespective of customers needs

Which mindset and attitude should you have during closing a sale?

• • To reassure your customers about their choices and purchases

• • To close the deal rapidly in order to not make the other customers wait too long

• • To take your time with your customers

Before moving forward to the payment, what should you discuss with the customers?

• • The chosen products, item by item

• The detailed pricing structure, including the discount value per item

• • The customer’s details and permissions

• • The available options for receiving products

• • The preferred method of contact

What are the risks in not following the proper closing ?

• After leaving the store, they changed their mind

• Misunderstanding

• They give bad reviews

• Step back from the purchase

• Buy more from you