Deliver Customer Experience

Why do you need to greet the customer?

• It is important to greet customer with a smile to make customer feel welcome and comfortable

• It is not necessary to greet customer at all

• To see if customers are paying attention

Why do you need to usher customer to the table?

• To test the customer's ability to follow directions

• So that customer doesn't get confused on where to seat

• To check the table's sturdiness

How should you present the menu to the customer?

• Present the menu upside down for a unique twist

• Roll the menu into a paper airplane and throw it to the customer

• Present the menu with both hands in a position ready for reading

How do you recommend the 2 house specialties?

• Recommend the 2 house specialties:

  “Let me share with you our house specialties… <<House Specialty Dish 1 & Dish 2>>”

• Recommend the 2 house specialties:

  “You must try our <<House Specialty Dish 1 & Dish 2>>”

• Look at what other customers eating and then recommend

How do you recommend a drink?

• Recommend a drink:

  “May I recommend… <<Drink>>”

• Just by pointing at the menu

• Ask another colleague to recommend

Why do you need to check customer dietary allergies?

• To create challenges for the kitchen staff

• To test the customer's memory

• It is important to check customer dietary allergies to ensure safety and satisfaction of customer

How do you take order?

• Server to key in the customer's order in the Tablet (POS System)

• Server to take Paper and Pen and record down the orders

• Server must memorize the order and tell the kitchen

Why do you need to repeat order?

• To practice your memory skills

• It is important to repeat order as it is a preventive measure against errors

• To confuse the kitchen staff for fun