https://www.youtube.com/watch?v=tgLfz3dh5UE&t=220s

What is the skill that the speaker emphasizes as one of the most important in communication?

• Speaking

• Listening

• Reading

• Writing

What is the caution that the speaker gives before discussing the reflective listening phrases?

• To be insincere and inauthentic

• To use the phrases as gimmicks

• To have an authentic intention when using the phrases

• To avoid using the phrases altogether

Which phrase does the speaker use to insert observations while doing reflective listening?

• You seem to be saying

• What I'm hearing is

• It sounds like

• You are X

What does the speaker emphasize as the key to empathic listening?

• Using stock phrases

• Focusing on what other people are saying and feeling

• Being observant of non-verbal behavior

• Being quiet and listening to people

What does the speaker recommend using the reflective listening phrases with?

• An intention to show off communication skills

• An intention to manipulate others

• An authentic intention to be kind and helpful

• An intention to be insincere