https://www.youtube.com/watch?v=tgLfz3dh5UE&t=220s

https://www.youtube.com/watch?v=tgLfz3dh5UE&t=220s

Professional Development

5 Qs

quiz-placeholder

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https://www.youtube.com/watch?v=tgLfz3dh5UE&t=220s

https://www.youtube.com/watch?v=tgLfz3dh5UE&t=220s

Assessment

Quiz

Other

Professional Development

Hard

Created by

Ozge Nakiboglu

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the skill that the speaker emphasizes as one of the most important in communication?

Speaking

Listening

Reading

Writing

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the caution that the speaker gives before discussing the reflective listening phrases?

To be insincere and inauthentic

To use the phrases as gimmicks

To have an authentic intention when using the phrases

To avoid using the phrases altogether

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which phrase does the speaker use to insert observations while doing reflective listening?

You seem to be saying

What I'm hearing is

It sounds like

You are X

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the speaker emphasize as the key to empathic listening?

Using stock phrases

Focusing on what other people are saying and feeling

Being observant of non-verbal behavior

Being quiet and listening to people

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the speaker recommend using the reflective listening phrases with?

An intention to show off communication skills

An intention to manipulate others

An authentic intention to be kind and helpful

An intention to be insincere