https://www.youtube.com/watch?v=tgLfz3dh5UE&t=220s

Quiz
•
Other
•
Professional Development
•
Hard
Ozge Nakiboglu
FREE Resource
5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the skill that the speaker emphasizes as one of the most important in communication?
Speaking
Listening
Reading
Writing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the caution that the speaker gives before discussing the reflective listening phrases?
To be insincere and inauthentic
To use the phrases as gimmicks
To have an authentic intention when using the phrases
To avoid using the phrases altogether
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which phrase does the speaker use to insert observations while doing reflective listening?
You seem to be saying
What I'm hearing is
It sounds like
You are X
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the speaker emphasize as the key to empathic listening?
Using stock phrases
Focusing on what other people are saying and feeling
Being observant of non-verbal behavior
Being quiet and listening to people
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the speaker recommend using the reflective listening phrases with?
An intention to show off communication skills
An intention to manipulate others
An authentic intention to be kind and helpful
An intention to be insincere
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