Communication Process Quiz

What are the 3 general stages that all messages go through?

• Writing, Sending, Receiving

• Encoding, Transmission, Decoding

• Input, Process, Output

• Start, Middle, End

What does Encoding in the communication process involve?

• Deciphering the message received from the communication media

• Turning the idea for a message into symbols that can be communicated

• The stage when the message is being received by the audience

• The feedback provided by the receiver to the sender

What is the term used to describe the sending of a message AFTER it is encoded?

• Reception

• Transmission

• Broadcast

• Transcription

What does Decoding refer to in the communication process?

• The process of sending a message from the source to the receiver

• The translation of a message into terms that the receiver can understand

• The method by which the message is transmitted through the channel

• The initial creation of the message by the source

What can create problems in the way a message is sent?

• The time of day the message is sent

• The way the sender encodes the message

• The length of the message

• The language the receiver speaks

What does Word Choice in Verbal Communication determine?

• The length of a message

• The tone and clarity of a message

• The volume of speech

• The number of words used

What does the term "Tone" refer to in the context of verbal tools?

• The volume at which you speak

• The specific words you choose to use

• The feeling conveyed to the receiver from the words you choose

• The accent with which you speak

What does "clarity" refer to in the context of verbal tools?

• The precision of the message

• The ability of a message to be understood

• The length of the message

• The volume at which the message is delivered

Why is word choice vital for brand names?

• It determines the product price.

• It influences the success of the brand.

• It is required by law.

• It specifies the product ingredients.

What can a poor brand name cause?

• Increased sales

• Global recognition

• A product to fail

• Better customer service