ELSC--Listening Quiz #2

How does Costco benefit from treating their employees well?

• They get tax breaks from the government.

• They have increased productivity and profit.

• Their employees take fewer sick days, because they are happier with their jobs.

• They have less turn over, because their employees don't quit as often.

Which of the following is something that Starbucks DOES NOT offer their employees?

• Opportunities to invest in Starbucks stock at a discount

• Decent pay

• Good benefits

• Weekends off

According to Curtis, where do people who live in Seattle normally go for coffee when they are in their city?

• Starbucks

• Costco

• Port City Dover Coffee Shop

• Small, local coffee shops

According to Curtis, what is an important part of the Starbucks brand?

• A warm, comfortable atmosphere

• Social responsibility

• An exciting, entertaining environment

• Simple, cheap coffee

According to Spencer, what else do people get when they buy a cup of coffee from Port City Dover?

• A free donut.

• A satisfied feeling, because they're doing something good for the world.

• A picture of the farmer who grew the coffee they're drinking.

• A coupon for a discount on their next purchase.

True or False? Port City Dover Coffee Shop can be found in the US and the UK.

• True

• False