
Customer Relationship Management Quiz
Authored by Mita mandari
Business
Professional Development
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sebutkan salah satu tolak ukur persona
Jenis Kelamin
Ukuran Celana
Nama Tetangga
Banyak Teman
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kepanjangan CRM?
Customer Rawr Management
Strategi Bisnis
Customer Relationship Management
Customer Repeat Management
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sebutkan alasan CRM Penting, Kecuali?
Membangun hubungan dengan konsumen
Strategi Bisnis
Pasar yang kompetitif
Karena perusahaan sudah malas
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CRM Merupakan?
Strategi Pelayanan
Strategi Kepuasan
Strategi Service
Strategi Bisnis
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sebutkan alasan kenapa bisa ada CRM?
Pasar yang kompetitif
Karena perusahaan sudah malas
konsumen sudah puas
Memang ada dari sananya
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Pilihlah salah satu perusahaan yang menerapkan CRM
Honda
KFC
Pertamina
Lotte Grosir
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Jika melakukan pendekatan via call harus memperhatikan? (Jawaban lebih dari 1)
Smiling Voice
Script
Uang
Golden Time
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