Customer Relationship Management Quiz

Customer Relationship Management Quiz

Professional Development

10 Qs

quiz-placeholder

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Customer Relationship Management Quiz

Customer Relationship Management Quiz

Assessment

Quiz

Business

Professional Development

Practice Problem

Hard

Created by

Mita mandari

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sebutkan salah satu tolak ukur persona

Jenis Kelamin

Ukuran Celana

Nama Tetangga

Banyak Teman

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Kepanjangan CRM?

Customer Rawr Management

Strategi Bisnis

Customer Relationship Management

Customer Repeat Management

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sebutkan alasan CRM Penting, Kecuali?

Membangun hubungan dengan konsumen

Strategi Bisnis

Pasar yang kompetitif

Karena perusahaan sudah malas

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CRM Merupakan?

Strategi Pelayanan

Strategi Kepuasan

Strategi Service

Strategi Bisnis

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sebutkan alasan kenapa bisa ada CRM?

Pasar yang kompetitif

Karena perusahaan sudah malas

konsumen sudah puas

Memang ada dari sananya

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Pilihlah salah satu perusahaan yang menerapkan CRM

Honda

KFC

Pertamina

Lotte Grosir

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Jika melakukan pendekatan via call harus memperhatikan? (Jawaban lebih dari 1)

Smiling Voice

Script

Uang

Golden Time

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