Communication Services Quiz

What is communication?

• A process of sharing facts and ideas through symbols

• A process of sharing facts and ideas through speech

• A process of sharing facts and ideas through writing

• A process of sharing facts and ideas through gestures

• All of the above

Match the following

• Closes the communication loop with reply

• Message

• Starts the message

• Feedback

• The content being transmitted

• Sender

• Understands and responds to the message

• Receiver

Match the following

• Having a check-in with employee

• Discovering new information

• Businessperson expressing business facts

• Expressing facts, figures, and ideas

• Advertising on billboards

• Motivating employees

• PE team and HR teachers for Fitness week

• Controlling operations and coordinating activities

What are the elements of the communication process?

• The Encoder, The Channel, The Decoder, The Feedback

• The Transmitter, The Signal, The Receiver, The Noise

• The Speaker, The Listener, The Response, The Writer

• The Sender, The Message, Feedback, The Receiver

Which type of communication involves spoken words?

• Visual communication

• Aural communication

• Oral communication

• Gestural communication

What is an example of aural communication?

• Graphs

• Sounds

• Pictures

• Symbols

What is communication through the use of various parts of the human body called?

• Body language communication

• Oral communication

• Verbal communication

• Gestural communication

Which is a barrier to effective communication?

• Coherence and adequate vocabulary

• Free and fair two-way flow of information

• Clear and precise language

• Lack of confidence and mutual understanding

What is an example of badly expressed messages as a barrier to communication?

• Lack of clarity and precision

• Status and position differences

• Mutual distrust

• Inattention to communication

How is communication used within a firm/ business ?

• To motivate employees

• To control operations and coordinate activities

• To access information anytime and anywhere

• To express facts, figures, and ideas