Hospitality Industry Overview

What is the primary focus of all sectors of the hospitality industry?

• Discretionary Income & Free TIme

• Customer / Customer satisfaction

• Ensure the best possible customer experience

• Meeting essential needs of customers

Which of the below does not belong to the Accommodations/Lodging Sector?

• Motels

• Hotels

• Bed & Breakfast

• Restaurants

What are the 3 factors that drive the health of the industry?

• the economy

• technology advancement

• availability of workers

• political state of country

Which of the following are common characteristics across all sectors of the industry?

• Disposable income & free time

• Customer satisfaction

• the availability of workers

• Intangible products

You can't touch, feel, or wear hospitality. This description best aligns with which of the below characteristics of the hospitality industry?

• Customer satisfaction

• The industry never sleeps

• Intangible products

• Disposable income and free time

• Perishable

This metric is used to measure a hotel's performance based on total available rooms.

• Key performance indicator

• Revenue per Available Room

• Average Daily Room Rate

• Occupancy Rate

RevPAR is a more accurate reflection of the performance of a hotel compared to ADR.

• True

• False

This metric is a quantifiable measurement used to gauge a company's overall long-term performance. It can is used by all companies across all industries.

• Key performance indicator

• Revenue per Available Room (RevPAR)

• Average Daily Room Rate (ADR)

• Occupancy rate

A hotel has 150 rooms. Yesterday, it generated $18,375 in revenue by selling 105 of its rooms. What is the hotel's occupancy rate?

• 60%

• 70%

• 80%

• 90%

A hotel has 150 rooms. Yesterday, it generated $18,375 in revenue by selling 105 of its rooms. What is the hotel's average daily room rate (ADR)?

• $122.50

• $175.00

• $408.33

• $125.00