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Navigating Difficult Conversations

Authored by Allison Weiss

Life Skills

12th Grade

Navigating Difficult Conversations
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some ways to prepare for a difficult conversation?

Ignoring the issue and hoping it will go away

Planning what you want to say, practicing active listening, and managing your emotions

Interrupting the other person and not letting them speak

Reacting emotionally without thinking

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is active listening important during difficult conversations?

To ignore the other person's emotions

To understand the other person's perspective and emotions

To interrupt and dominate the conversation

To show disinterest and impatience

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you manage your emotions when having a difficult conversation?

Manage emotions through deep breathing and active listening

Interrupting and talking over the other person

Yelling and getting angry

Ignoring the other person's feelings

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some strategies for resolving conflicts during difficult conversations?

Seeking a win-win solution

Walking away from the conversation without trying to find a resolution

Forcing the other person to agree with your point of view

Ignoring the conflict and hoping it goes away

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some common barriers to effective communication during difficult conversations?

Emotional barriers, language barriers, cultural barriers, and physical barriers

Technological barriers

Psychological barriers

Geographical barriers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can body language impact the outcome of a difficult conversation?

Body language can convey confidence, openness, and empathy, which can impact the outcome of a difficult conversation.

Body language has no impact on difficult conversations

Body language can only convey negative emotions

Body language is irrelevant in difficult conversations

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are some techniques for de-escalating tension during a difficult conversation?

Yelling and shouting

Interrupting and talking over the other person

Active listening, using 'I' statements, taking a break if needed, and showing empathy

Ignoring the other person

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