Basic Troubleshooting

What is the first step in troubleshooting a problem?

• Restart the device

• Identify the issue or problem

• Call customer support

• Ignore the problem

What does the acronym 'PEBCAK' stand for in troubleshooting?

• Problem Exists Between Chair And Keyboard

• Please Enter Backup Code And Key

• Power Error, Battery Cannot Activate Keyboard

• Print Every Bit, Check All Keys

What is the purpose of restarting a device when troubleshooting?

• To make the device run faster

• To clear temporary issues or glitches

• To permanently fix hardware issues

• To save energy

Why is it important to check for loose connections when troubleshooting?

• To increase the system's weight

• To improve the system's appearance

• To prevent intermittent issues or complete failure of the system.

• To make the system work faster

What is the role of a troubleshooting flowchart?

• It is used to create new problems

• It is only for advanced users

• It provides a step-by-step guide to identify and solve problems.

• It is not helpful in solving issues

What is the difference between hardware and software troubleshooting?

• The difference is that hardware troubleshooting deals with physical components, while software troubleshooting deals with programs and applications.

• The difference is that hardware troubleshooting deals with outer space, while software troubleshooting deals with underwater exploration.

• The difference is that hardware troubleshooting deals with cooking, while software troubleshooting deals with gardening.

• The difference is that hardware troubleshooting deals with animals, while software troubleshooting deals with plants.

Why is it important to document the steps taken during troubleshooting?

• To waste time and resources

• To keep the solution a secret

• To track progress and share the solution with others.

• To make the problem seem more complicated than it is

What is the significance of testing a solution after troubleshooting?

• To avoid finding a permanent solution

• To waste time and resources

• To make the issue worse

• To ensure that the issue has been fully resolved and that the solution is effective.

What are some common troubleshooting tools used in IT?

• Facebook, Instagram, Twitter, Snapchat

• Word, Excel, PowerPoint, Outlook

• Screwdriver, Hammer, Pliers, Wrench

• ping, traceroute, nslookup, network analyzers

How can troubleshooting skills be helpful in everyday life?

• By helping to identify and solve problems efficiently

• By causing more problems

• By making situations worse

• By creating unnecessary stress