SQA HFT Consumer Protection

What are your rights as a consumer?

• That products and services must be for for purpose
• That products and services must be of a satisfactory quality
• That products and services must be as described
• That products and services must be good value

The ASA is an independent watchdog that regulates the content of advertisements.

• True
• False

What types of advertising do the ASA deal with?

• Magazine and newspaper adverts
• Posters, leaflets, brochures and direct mail
• Radio, TV, internet, cinema adverts
• All of the above

How does the ASA protect consumers' interests?

• Investigates complaints
• Monitors food advertisements
• It takes action against misleading, harmful or offensive advertisments
• Monitors consumer purchases

Trading standards is a private body which looks after the interests of consumers and traders

• True
• False

How do trading standards protect consumer rights?

• By checking accurate weighing and measuring of food products and drinks
• By ensuring products are accurately described in adverts or descriptions
• To ensure food labelling is accurate
• To ensure traders are not falsely describing their products or services

Which? is a goverment department that works to make things better for the consumer

• True
• False

How does Which? protect the consumer?

• By offering information & advice to allow consumers to make informed choice
• They test products, appliances, food services
• The carry out investigations such as comparing supermarkets
• They publish their findings in a magazines and on www.which.co.uk

The CAB provides free, independent and confidential advice to anyone

• True
• False

If you had a problem with a restaurant's food hygiene the CAB would refer you to the ASA?

• True
• False