QA: Eanhncmnt Attrbt
Authored by CS Xendit
Professional Development
1st Grade
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We are shifting our focus and priority to Customer Experience than Customer Service.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why are we shifting our focus to Customer Experience?
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Why is enhancement attribute important?
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
How can agent proactively listen?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Empathy and Reassurance work together to meet the customer’s emotional needs upfront
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What are tips on how to provide proactive solutions?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It's best practice to be openly transparent and say “That’s not possible.” to customers.
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