Деловой английский и деловая переписка

What is the meaning of 'ROI' in business?

• Revenue on Investment

• Rate of Inflation

• Return on Investment

• Risk of Involvement

What is the difference between 'goods' and 'services' in a business context?

• Goods are intangible products, while services are tangible activities or benefits.

• Goods and services are the same thing.

• Goods are tangible products, while services are intangible activities or benefits.

• Goods are only sold online, while services are only sold in physical stores.

How would you politely decline a business proposal via email?

• Thank you for the opportunity, but after careful consideration, I have decided to decline the proposal. I appreciate your understanding and hope to keep in touch for future opportunities.

• I'm not interested, so stop bothering me.

• I don't have time for this, so no.

• No way, your proposal is terrible!

Explain the concept of 'SWOT analysis' in business.

• It is a method for calculating the salary of employees in a business.

• It is a technique for determining the best location for a new business.

• It is a strategic planning tool used to identify the Strengths, Weaknesses, Opportunities, and Threats of a business or project.

• It is a tool for measuring the weight of products in a business.

What are the essential components of a business letter format?

• Recipient's address, date, sender's email, body of the letter, closing, and signature

• Sender's name, recipient's phone number, date, body of the letter, closing, and signature

• Recipient's email, sender's address, salutation, body of the letter, closing, and signature

• Sender's address, date, recipient's address, salutation, body of the letter, closing, and signature

When is it appropriate to use 'Dear Sir/Madam' in a business letter?

• When the recipient is a close friend

• When the gender or specific name of the recipient is unknown

• When the recipient is a family member

• When the recipient is a known business associate

What is the purpose of a 'subject line' in a business email?

• To provide a brief summary of the email's content and purpose.

• To provide a recipe for a dish

• To share a personal anecdote

• To list all the recipients of the email

How can you effectively communicate bad news in a business email?

• Use vague and ambiguous language

• Avoid showing empathy and understanding

• Use a clear and direct language, provide a brief explanation, offer a solution or alternative, and show empathy.

• Provide a lengthy and detailed explanation

Define the term 'net profit' in a business context.

• The total revenue of a company

• The amount of money a company owes to its creditors

• The value of a company's assets

• The amount of money a company has left after all expenses have been deducted from its total revenue.

What are some common phrases used for making a business appointment?

• Can we schedule a meeting?

• Let's meet at the gym

• Do you want to go for a walk?

• Can we have lunch together?