Intercom Quiz

Is a part of intercom where in you can find the message that you have been mention as well as mentioning someone you wanted to caught the attention and look into the specific message.

Is part of Intercom where you can see the message you created or message you have sent to a specific client. You can also use this to send message through Gmail or any other messaging tool.

Is part of Intercom where in you can find message that is not owned or assign to any agent.

Is part of Intercom where you can create or assign message to a specific team or department such as finance, KYC etc. depends on clients concern.

Is a part of Intercom where in you can find footprints or the whole conversations of the said message.

Is a part of Intercom where you can search the entire messages using a word that will be highlighted by the time you search.

Is a part of Intercom where you can put message that is not ready to be close, or while waiting for the client to come back. It will be remove to this folder once the time span you set is done or if the client already respond.

Is a part of Intercom where you can change your priority work all day.

Short cut for NOTE in intercom is _______

Short cut for REPLY is ______