202212024
Authored by Tonya Troup
Other
Professional Development
Used 2+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer calls in stating their vehicle won't start after they accidentally left the headlights on overnight.
Which service would be most appropriate?
Soft Service
Tow Service
Winch Service
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer has been involved in a minor accident on the road and their vehicle is not drivable.
What service would be most appropriate?
Soft Service
Tow Service
Winch
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer is stuck in a snowbank and their wheels are spinning without traction.
What service would be most appropriate?
Soft Service
Tow Service
Winch Service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer's car has a flat tire, and they don't have a spare or the tools to change it.
What service would be most appropriate?
Soft Service
Tow Service
Winch Service
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer reports that they have run out of gas while driving on the highway.
What service would be most appropriate?
Soft Service
Tow Service
Winch Service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer's vehicle is trapped in deep mud and unable to move forward.
What service would be most appropriate?
Soft Service
Tow Service
Winch Service
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer reports their battery died for the third time today and they already had a jumpstart this morning, but now it’s dead again.
What service would be most appropriate?
Soft Service
Tow Service
Winch Service
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