Receiving calls

Please, don't ....................................... to me during the meeting.

• hang up

• ask for permission

• put you on hold

• create a positive impression

• transfer calls

Shall I ....................................... or take a message?

• hang up

• ask for permission

• put you on hold

• create a positive impression

• didn't quite catch that

It's important to ....................................... when talking to people on the phone.

• hang up

• ask for permission

• put you on hold

• create a positive impression

• didn't quite catch that

I'm sorry, I ....................................... . Could you repeat it?

• hang up

• ask for permission

• put you on hold

• create a positive impression

• didn't quite catch that

Wait! Don't ....................................... yet. There's something I need to tell you.

• hang up

• ask for permission

• put you on hold

• create a positive impression

• didn't quite catch that

You must ....................................... to use this equipment.

• hang up

• ask for permission

• put you on hold

• create a positive impression

• didn't quite catch that

This is very urgent.

• You must do it now.

• You can do it later.

The line is busy.

• I'm putting you through.

• I'm putting you on hold.

Mrs. Dixon is out of the office right now.

• I'll introduce you to her.

• Would you like to leave a message?

Nicole always behaves professionally.

• She's an excellent marketing director.

• She has got a lot to learn.