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What should be the eStart code if the agent attended onboarding for a WAH trainee?

• 37-005

• 37-002

• 37-019

• 37-004

What should be the eStart code if the agent attended onboarding for a B&M trainee?

• 37-005

• 37-002

• 37-019

• 37-004

What should be the eStart code during PST classroom?

• 37-003

• 37-002

• 37-005

• 37-019

What should be the eStart code during PST classroom break

• 37-003

• 37-002

• 37-005

• 37-019

What should be the eStart code during OJT phone time?

• 57-001

• 57-003

• 57-021

• 57-022

What should be the eStart code during OJT Debrief or Offline hours?

• 37-003

• 37-002

• 37-005

• 37-019

Which of the following are Email distro to be used for our daily summary reports? Select all that applies.

• Daily_Summary_AMEX_CPS

• Daily_Summary_AMEX_Savings

• Daily Summary AMEX CPS

• Daily Summary AMEX Savings

TRUE or FALSE: TMS should ONLY be updated during the START and END of training.

• TRUE

• FALSE

What are the things you need to update on your TMS? Select ALL that applies

• Training Start and End Date

• Registration Status

• Trainer Name

• EARS

The following are steps to update the COVID -10 Work Status EXCEPT:

• Click View Profile in Workday

• Go to Overview

• Click Additional Data

• Select COVID Work Status

• Click Personal