KRA & KPI

What does KPI stand for?

• Key Result Areas

• Key Performance Indicators

• Key Performance Insulators

• Key Production Indicators

What is the purpose of KRA?

• To contribute to the overall success of the business

• To specify relevant KRAs and KPIs

• To provide a framework for effective performance tracking

• To identify specific areas of responsibility

What is the importance of setting specific targets for KRA and KPI?

• To contribute to the overall success of the business

• To align with short-term and long-term business goals

• To measure progress and evaluate performance

• To provide a framework for effective performance tracking

What is the monetary impact of KPIs?

• Turning business measurement into 'dollar and cents'

• Assigning a monetary value to outcomes

• Translating business outcomes into financial terms

• All of the above

What is the purpose of the QQCT measurement principle?

• To improve patient satisfaction

• To measure the quantity, quality, cost, and time of a process

• To reduce transaction errors

• To increase client satisfaction

What is the benefit of using the SMART principle?

• Encourages innovation and creativity

• Encourages the development of specific technical or procedural skills

• Ensures alignment with the overall strategic objectives of the organization

• Can be effective for routine and procedural tasks

What is the purpose of cascading KRAs/KPIs?

• To assess and evaluate an employee's job performance

• To provide a detailed overview of performance

• To improve organizational effectiveness

• To ensure everyone is working towards the same objectives

What is NOT the role of performance appraisal in KRAs/KPIs?

• To ensure meeting of production and quality targets

• To identify high performers and under-performers

• To evaluate performance against standards and goals

• To provide feedback, set expectations, and guide employee development

What is NOT a common error in performance appraisal?

• Lack of scheduling them

• Discussing in private

• Not preparing enough

• Focusing on negatives

What is the NOT best practice for performance appraisal?

• Standardize the process

• Agree on a rating

• Use positive language

• Encourage shared responsibility