KRA KPI Day 1

What does KRA stand for?

• Key Result Areas

• Key Responsibility Indicators

• Key Performance Areas

• Key Responsibility Areas

Why is it important to have a clear business direction for specifying relevant KRAs and KPIs?

• To increase operational costs

• To encourage innovation and creativity

• To ensure alignment with the overall strategic objectives of the organization

• To reduce customer complaints

What is the purpose of the QQCT Measurement Principle?

• To identify KPIs

• To assess competencies of people

• To encourage the development of specific technical or procedural skills

• To measure the achievement of desired results

What is the benefit of using the SMART Principle?

• Encourages the development of problem-solving and strategic thinking skills

• Can lead to improved performance as employees are focused on achieving results, not just completing tasks

• Provides clear and specific directions on what needs to be done

• Ensures alignment with the overall strategic objectives of the organization

What is the advantage of being result-focused rather than task-oriented?

• Can be more motivating as employees can see the direct impact of their work

• Easier to manage and monitor as tasks are clearly defined

• Encourages the development of specific technical or procedural skills

• Can ensure that necessary tasks are completed

What is the disadvantage of being task-oriented?

• Encourages the development of problem-solving and strategic thinking skills

• Encourages innovation and creativity as employees have the flexibility to achieve the result in the best way they see fit

• Can be less motivating if employees don’t see the connection between their tasks and the overall goals

• Can lead to improved performance as employees are focused on achieving results, not just completing tasks

What is the purpose of cascading KRAs/KPIs?

• To assess competencies of people

• To ensure everyone is working towards the same objectives

• To reduce operational costs

• To encourage the development of specific technical or procedural skills

What should KPIs at each level align with?

• The overall goals of the organization

• The specific technical skills of the team or individual

• The completion of tasks

• The flexibility in achieving results

What should KPIs be in order to be achievable?

• Reviewed and adjusted regularly

• Challenging and unrealistic

• Quantifiable and data-driven

• Communicated clearly and consistently

What is the purpose of communicating KPIs clearly and consistently to all relevant parties?

• To reduce customer complaints

• To measure the achievement of desired results

• To encourage the development of specific technical or procedural skills

• To ensure everyone is working towards the same objectives