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Customer Satisfaction Scenarios

Authored by Lamis Bayouk

Business

12th Grade

Used 3+ times

Customer Satisfaction Scenarios
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A student purchases a laptop from an electronics store and realizes that it is missing some essential accessories when they get home. The store denies responsibility & delays the resolution.

Good

Bad

2.

OPEN ENDED QUESTION

3 mins • 1 pt

A student purchases a laptop from an electronics store and realizes that it is missing some essential accessories when they get home. The store denies responsibility & delays the resolution. Why did you choose your option, what could be done differently

Evaluate responses using AI:

OFF

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A group of students goes to a restaurant for a celebration, and the waiter is rude and inattentive throughout the meal.

Good

Bad

4.

OPEN ENDED QUESTION

3 mins • 1 pt

A group of students goes to a restaurant for a celebration, and the waiter is rude and inattentive throughout the meal. Why did you choose your option, what could be done differently

Evaluate responses using AI:

OFF

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  • A student orders a pair of shoes online, and they arrive with visible defects and incorrect sizing. The customer service offers a hassle-free return process, covers return shipping, and provides a replacement

Good

Bad

6.

OPEN ENDED QUESTION

3 mins • 1 pt

  • A student orders a pair of shoes online, and they arrive with visible defects and incorrect sizing. The customer service offers a hassle-free return process, covers return shipping, and provides a replacement. Why did you choose your option

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A student experiences a flight delay and approaches the airline staff for information and assistance. There is a lack of communication, inadequate assistance, and no compensation provided.

Good

Bad

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