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Tell me the KC!

Authored by Sammie Pinlac

Professional Development

Used 5+ times

Tell me the KC!
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20 questions

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1.

CATEGORIZE QUESTION

3 mins • 1 pt

Organize these concerns into the right categories

Groups:

(a) Attendance score (Agent guide)

,

(b) General Orientation FAQs - Professional

,

(c) Payments inquiries and Escalations

,

(d) Payment Not Received/Shift Verification

Professional says the Attendance Score dispute form is not working

Any inquiry related to payments that is not in the table below with a linked SOP.

I submitted the orientation pre-booking form. Why have I not been contacted yet?

What is that status of my orientation booking form

How do I check which facilities I am on the Favorites lists at?

Professional inquiring about pending shift verification.

Can I contact the facility about the orientation?

Can you explain how Attendance Score works?

Professional inquiring about rejected timesheet.

Why can’t I book a shift at this facility which shows an orientation requirement?

Professional has been deactivated and can't withdraw their funds from their Stripe account.

Professional reaches out about not receiving shift payment

Any professional inquiry regarding a negative balance or payment reversal in Stripe

Any claim from a professional that their hours worked do not match the pay they received

How do I schedule an orientation/submit an orientation booking form?

What happens if the facility cancels my shift (before the shift starts)?

How do I check my score?

Incorrect shift payment/verification of shift

Professional claims they did not receive payment or received an incorrect payment

30 min break inquiry

Answer explanation

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2.

OPEN ENDED QUESTION

1 min • 1 pt

Will I get a point deduction even if the facility agrees to the late arrival?

Evaluate responses using AI:

OFF

Answer explanation

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Answer:

How does Attendance Scores work?
Disputing an Attendance Score Deduction

3.

OPEN ENDED QUESTION

1 min • 1 pt

I’ve already worked at this facility in the past. Why am I not approved?

Evaluate responses using AI:

OFF

Answer explanation

4.

OPEN ENDED QUESTION

1 min • 1 pt

Any payment related inquiries or clock in questions for shifts at Home Health or Hospice facilities

Evaluate responses using AI:

OFF

Answer explanation

5.

OPEN ENDED QUESTION

1 min • 1 pt

How does Late Cancellation Pay work?

Evaluate responses using AI:

OFF

Answer explanation

6.

OPEN ENDED QUESTION

1 min • 1 pt

When do I receive cancellation pay?

Evaluate responses using AI:

OFF

Answer explanation

7.

OPEN ENDED QUESTION

1 min • 1 pt

How can I improve my score/earn points?

Evaluate responses using AI:

OFF

Answer explanation

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