Tell me the KC!

Tell me the KC!

20 Qs

quiz-placeholder

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Tell me the KC!

Tell me the KC!

Assessment

Quiz

Professional Development

Easy

Created by

Sammie Pinlac

Used 5+ times

FREE Resource

20 questions

Show all answers

1.

CLASSIFICATION QUESTION

3 mins • 1 pt

Organize these concerns into the right categories

Groups:

(a) Attendance score (Agent guide)

,

(b) General Orientation FAQs - Professional

,

(c) Payments inquiries and Escalations

,

(d) Payment Not Received/Shift Verification

Can I contact the facility about the orientation?

Professional inquiring about pending shift verification.

What is that status of my orientation booking form

Why can’t I book a shift at this facility which shows an orientation requirement?

30 min break inquiry

Can you explain how Attendance Score works?

I submitted the orientation pre-booking form. Why have I not been contacted yet?

How do I check which facilities I am on the Favorites lists at?

What happens if the facility cancels my shift (before the shift starts)?

Professional claims they did not receive payment or received an incorrect payment

Professional inquiring about rejected timesheet.

Professional reaches out about not receiving shift payment

Any inquiry related to payments that is not in the table below with a linked SOP.

How do I check my score?

Any claim from a professional that their hours worked do not match the pay they received

Professional says the Attendance Score dispute form is not working

Professional has been deactivated and can't withdraw their funds from their Stripe account.

Incorrect shift payment/verification of shift

Any professional inquiry regarding a negative balance or payment reversal in Stripe

How do I schedule an orientation/submit an orientation booking form?

Answer explanation

Media Image

2.

OPEN ENDED QUESTION

1 min • 1 pt

Will I get a point deduction even if the facility agrees to the late arrival?

Evaluate responses using AI:

OFF

Answer explanation

Media Image

Answer:

How does Attendance Scores work?
Disputing an Attendance Score Deduction

3.

OPEN ENDED QUESTION

1 min • 1 pt

I’ve already worked at this facility in the past. Why am I not approved?

Evaluate responses using AI:

OFF

Answer explanation

4.

OPEN ENDED QUESTION

1 min • 1 pt

Any payment related inquiries or clock in questions for shifts at Home Health or Hospice facilities

Evaluate responses using AI:

OFF

Answer explanation

5.

OPEN ENDED QUESTION

1 min • 1 pt

How does Late Cancellation Pay work?

Evaluate responses using AI:

OFF

Answer explanation

6.

OPEN ENDED QUESTION

1 min • 1 pt

When do I receive cancellation pay?

Evaluate responses using AI:

OFF

Answer explanation

7.

OPEN ENDED QUESTION

1 min • 1 pt

How can I improve my score/earn points?

Evaluate responses using AI:

OFF

Answer explanation

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