Organize these concerns into the right categories
Tell me the KC!

Quiz
•
Professional Development
•
•
Easy
Sammie Pinlac
Used 5+ times
FREE Resource
20 questions
Show all answers
1.
CLASSIFICATION QUESTION
3 mins • 1 pt
Groups:
(a) Attendance score (Agent guide)
,
(b) General Orientation FAQs - Professional
,
(c) Payments inquiries and Escalations
,
(d) Payment Not Received/Shift Verification
Can I contact the facility about the orientation?
Professional inquiring about pending shift verification.
What is that status of my orientation booking form
Why can’t I book a shift at this facility which shows an orientation requirement?
30 min break inquiry
Can you explain how Attendance Score works?
I submitted the orientation pre-booking form. Why have I not been contacted yet?
How do I check which facilities I am on the Favorites lists at?
What happens if the facility cancels my shift (before the shift starts)?
Professional claims they did not receive payment or received an incorrect payment
Professional inquiring about rejected timesheet.
Professional reaches out about not receiving shift payment
Any inquiry related to payments that is not in the table below with a linked SOP.
How do I check my score?
Any claim from a professional that their hours worked do not match the pay they received
Professional says the Attendance Score dispute form is not working
Professional has been deactivated and can't withdraw their funds from their Stripe account.
Incorrect shift payment/verification of shift
Any professional inquiry regarding a negative balance or payment reversal in Stripe
How do I schedule an orientation/submit an orientation booking form?
Answer explanation
2.
OPEN ENDED QUESTION
1 min • 1 pt
Will I get a point deduction even if the facility agrees to the late arrival?
Evaluate responses using AI:
OFF
Answer explanation
Answer:
How does Attendance Scores work?
Disputing an Attendance Score Deduction
3.
OPEN ENDED QUESTION
1 min • 1 pt
I’ve already worked at this facility in the past. Why am I not approved?
Evaluate responses using AI:
OFF
Answer explanation
4.
OPEN ENDED QUESTION
1 min • 1 pt
Any payment related inquiries or clock in questions for shifts at Home Health or Hospice facilities
Evaluate responses using AI:
OFF
Answer explanation
Answer:
Please follow Home Health and Hospice related payment/clock-In questions
5.
OPEN ENDED QUESTION
1 min • 1 pt
How does Late Cancellation Pay work?
Evaluate responses using AI:
OFF
Answer explanation
6.
OPEN ENDED QUESTION
1 min • 1 pt
When do I receive cancellation pay?
Evaluate responses using AI:
OFF
Answer explanation
7.
OPEN ENDED QUESTION
1 min • 1 pt
How can I improve my score/earn points?
Evaluate responses using AI:
OFF
Answer explanation
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