Communication Skills

What are communication skills?

• Work experience

• Theoretical knowledge

• Skills used when giving and receiving information

What skill involves sharing specific examples of problems and their consequences?

• Active listening

• Friendliness

• Effective feedback

In conflict situations, why is it crucial to remain calm in communication?

• To increase tension

• To reach a peaceful and productive conclusion

• To express intense emotions

What does the skill of "empathy" in communication involve?

• Ignoring others' emotions

• Understanding and sharing others' emotions

• Ignoring emotions in the workplace

What is an effective method for improving empathy in communication?

• Avoiding understanding others' emotions

• Sharing only your own emotions

• Trying to understand and share others' emotions

In written communication, what is important?

• Using only symbols and numbers

• Being clear and concise with words

• Sending long and detailed messages

What aspects do communication skills cover?

• Only speaking and listening

• Speaking, listening, observing, and empathizing

• Only observing and empathizing

What is one of the benefits of practicing active listening in the workplace?

• Generating frequent interruptions

• Building respect and understanding

• Ignoring colleagues

What is a key component of trust in communication?

• Avoiding eye contact

• Being honest and kind

• Avoiding asking questions

What is a way to improve communication skills?

• Not paying attention to others

• Observing good communicators, seeking feedback, and practicing new habits

• Avoiding any communication outside the workplace