How can you identify a criminal?

• a. By their standard profile

• b. By their clothing & accent

• c. By their behavior

• d. None of the above

Answer explanation

d) Criminals do not have a standard profile.

When granting access to a guestroom, should you always trust your instinct about a person's trustworthiness?

• a. Yes, always trust your instinct

• b. No, don't always trust your instinct

Answer explanation

b) No. Never assume someone is trustworthy, always follow proper procedures.

Most criminals do not have any intentions

on stealing from our guests.

• a. True

• b. False

Answer explanation

b) False. Criminals often target guest property.

What is one way to make it difficult for criminals to gain access to guestrooms?

• a) By following procedures and closing all doors

• b) By leaving doors open

Answer explanation

a) Criminals do not like resistance, such as locked doors.

Which one of these statements are good

hotel policies?

• 
• 
• 

Answer explanation

a) Refer all guests to the front desk.

What should be done with all suspicious activities?

• a) Ignore them

• b) Report them to Security/PBX/MOD

• c) Report them to HR

• d) Report them to the cafeteria staff

When a guest is accidentally locked out of

his room, you should do which of the

following.

• 
• 
• 

Answer explanation

c) Send the guest to the front desk.

When is it acceptable to leave the guest room doors propped open?

• a) Only when the room is vacant

• b) Only when the room is occupied

• c) Always

• d) Never

Answer explanation

d) You should always make sure all guestroom doors are closed and secured.

What is the best practice for handling guest room doors?

• a) Always keep them propped open

• b) Only when the room is vacant

• c) Only when the room is occupied

• d) Never prop them open

Is it true that most criminals do not have any intentions of stealing from our guests?

• a. True

• b. False